Shipping policy

Zedaro Inc. Shipping Policy
Thank you for choosing Zedaro Inc. for your precision cutting tool needs. We are committed to delivering your tools quickly, safely, and reliably. Please review our shipping terms and conditions below.
1. Order Processing & Fulfillment Timelines
  • In-Stock Items: Orders placed before 2:00 PM EST Monday through Friday are processed and shipped within 1 to 2 business days.
  • Weekend/Holiday Cutoff: Orders placed on weekends, federal holidays, or after the 2:00 PM EST cutoff will begin processing on the following business day.
  • Direct Shipments: Specialty, custom, or bulk manufacturer drop-ship items may require an additional 3 to 5 business days for processing. You will be notified via email of any extended lead times.
2. Shipping Methods, Carriers, & Rates
We partner with premium carriers to ensure your precision tooling arrives safely. Shipping costs are calculated at checkout based on package weight, dimensions, and destination.
  • Standard Ground: Typically delivered within 3–5 business days. 
  • Expedited Shipping: Next-Day and 2-Day delivery options are available via UPS or FedEx upon request.
  • Freight (LTL): Orders exceeding 150 lbs, or requiring palletized delivery, will ship via Less-Than-Truckload (LTL) freight. A custom freight quote will be calculated and coordinated by our team.
3. Delivery Restrictions
  • No P.O. Boxes: Due to carrier limitations and the value of our products, Zedaro Inc. cannot ship to P.O. Boxes. A physical commercial or residential address is required.
  • Freight Forwarding: To prevent fraudulent transactions, we do not ship to third-party freight forwarding addresses. Orders using these addresses will be automatically canceled.
4. Shipping Security & Fraud Prevention
  • Address Matching: If your billing and shipping addresses do not match, your order may be held for 24 to 48 hours for manual fraud verification.
  • Signature Required: To ensure secure delivery, any tooling order valued over $2000 will require a direct signature upon delivery.
5. Damaged, Lost, or Incomplete Shipments
Chipped or compromised cutting edges render a tool useless. We inspect all items before they leave our facility.
  • Inspection Window: You must inspect your tooling upon arrival.
  • Reporting Damage: If your tools are damaged in transit, you must email photos of the damaged items and the packaging to our support team within 48 hours of delivery.
  • Resolution: Zedaro Inc. will file a carrier claim and expedite a replacement order to you at no additional cost if reported within this 48-hour window.
6. Order Tracking
Once your shipping label is generated, an automated email containing your tracking number will be sent to the email address provided at checkout. Please allow up to 24 hours for the carrier to update the tracking link.